49% of shoppers make impulse purchases after a personalized experience.Here are two facts that suggest the same – The customer experience (CX) is an important practice that helps businesses keep their customers and turn them into loyal ones.How are businesses retaining customers using customer experience? Only 17% of customers believe digital companies care about their opinions.80% of tweets about a brand’s customer service are critical or negative.Customers engaging with brands on social media platforms spend 20 to 40% more.Here are a few statistics that help understand the role of social media in CX evolution – If improving customer service is the ultimate goal, then staying active and reaching out to customers on social media is a strategy to be adopted. How has social media provided a level-playing field to customer experience in the business world? B2B organizations that offer e-commerce personalization record 30% more sales as compared to their competitors who don’t provide such an experience.B2B businesses that customize their e-commerce experiences outsell their competition by 30%.80% of B2B buyers expect a purchase experience similar to that of B2C customers.Enhancements in CX can reduce customer attrition by 10 to 15%, raise offer win rates by 20 to 40%, and reduce customer service costs by up to 50%.Several organizations have substantially increased their customer satisfaction levels by enhancing operational performance. Investing in enhancing customer experience pays off.Here are a few customer experience statistics from B2Bs – ![]() How are B2B companies driving customer experience?ī2B companies have also started focussing more on customer experience (CX) owing to the increase in demand.
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